By agreeing to purchase a product from Beetlecat Originals (the artist) and sending payment, you are indicating that you (the client) are legally an adult (over 18 years old) and have read and agree to all of the terms outlined below.
CONDITIONS ON SALE
Clear and concise references (or description of request) must be provided by the client before the artist will give a preliminary quote. Any unacceptable concept art will be turned down.
The client must discuss any deadlines with the artist before any deposit or agreement to start work is made. The artist reserves the right to turn down work with unobtainable or unreasonable deadlines.
The accepting of any rush orders and all fees related to such are up the the artist's discretion. Any/all rush fees will be clearly communicated to the client and included in the initial quote.
The client acknowledges that they cannot request an artistic style different from the style presented in the artist’s sample image(s).
The work we produce is consumer quality, and is not built to endure the rigors of mascot performance, athletic performance, or other professional applications. Please let us know if you require ultra durable build methods for any of these reasons, so we can quote you accordingly.
MEASUREMENTS
All measurements asked for need to be provided in a timely manner.
A duct tape dummy is required for all personal fullbody costume projects. This must be received by the artist before any work is scheduled to begin. If a DTD is not received in a timely fashion then the artist reserves the right to cancel the project.
Any client DTD received without the seams taped satisfactory will incur a $50 labor surcharge.
Please mark the DTD with your name and/or project so it can be easily identified
PAYMENT
The product will be sold for the price settled upon via communications between the client and the artist.
30% of this final price is non-refundable if the client cancels the project contract. This cancellation fee covers the artist's lost time and wages spent on consultation, research, and design of the project (even if no product has yet been made). Upon cancellation, the client will not be entitled to any of these pre-commission designs or materials as they are solely the intellectual/physical property of Beetlecat Originals.
All prices are in USD (American Dollars). Most forms of payment are accepted including Paypal, Direct deposit/wire transfer, and cashier's cheque.
WARRANTY and REFUNDS
Once the product is completed and shipped, if sizing or fitting issues occur, the suit will be altered for free within the first month.
During the initial three month time period from receipt, if there are any failures of the suit due to manufacturing faults (adhesion failure, popped seams) these will be repaired and shipped back at the artist's expense.
After three months from receipt, shipping to and from the artist will be at the cost of the client, and they may be charged for the cost of any materials or labour.
This above warranty is void under misuse of the costume by the client. It does not cover sizing issues caused by a poorly-made DTD nor does it cover any changes in the client's preferences or proportions since when the DTD was made.
Misuse include lack of cleaning, rough-handling (as outlined in the care sheet included with each purchase), or any physical adjustments to the costume (cutting/gluing/etc). It also includes catastrophic events such as (but not limited to) flooding or fire.
Any extra/non-quoted changes/additions to the suit desired after completion (if accepted by the artist) will be charged at an hourly rate + materials.
As our work is a custom, handmade, wearable piece of 3D art, and not a mass-produced commodity, expect some slight variation between pieces. Some components may be fragile, and all will require proper care and maintenance to ensure the longevity of the costume.
CANCELLATIONS and RETURNS
The artist reserves the right to cancel any commission; at any stage of the process; if the client is rude, threatening/dangerous, or otherwise unreasonable to work with.
During the commission, If the client cannot be contacted by the artist (via the contact information supplied by the client in the original project quote form) within a reasonable time frame (and no warning/explanation was given for the absence), the commission will be considered abandoned and the commission will be cancelled after 3 months of no contact.
Cancelled commissions will be returned the balance, minus 30%, unless otherwise negotiated.
Any costume that cannot be delivered (due to lack of payment and/or delivery address) will be held for 3 months (incurring a $25/week storage fee) and then sold.
Once the costume has been delivered there are no returns accepted.
The client understands that there is no guarantee of a refund due to satisfaction of the final product.